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Return Policy

Your satisfaction is our first priority!

To avoid your disappointment we offer the possibility to order personalized sample cards of the corresponding colour shade, quality and texture of your choice. The are delivered to your home address within 2 working days by courier service. Only customers who ordered samples corresponding to the subsequently ordered product have a 100% guarantee that the colour shade, quality and texture match their need.

Products ordered without receptioning and approving the corresponding samples will not be refunded. If you feel a problem with your order please contact us.

Any claim made after the 15th day of receptioning the order will not be accepted. All goods must stay in the original folded form, and in the original packaging. Custom made orders are not refundable, returnable or exchangeable and can only be cancelled or altered by mail within 24 hours after reception of the order confirmation. After that time, orders may not be cancelled without forfeit of the deposit for the goods ordered. A custom made order is never returnable unless there is an initial manufacturer defect. Delivery is approximately 4 weeks from order confirmation date.& A 100% deposit will always be required when the order is placed.

 
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